Up Level Terms & Conditions

By accessing or using Up Level’s services, you agree to the following Terms & Conditions. If you do not agree, you should not use our services.

Services Provided

Up Level provides digital marketing and business growth services, which may include website development, local search optimization, Google Business Profile management, reputation management, CRM services, client reactivation, lead generation, and related marketing services.

Our services may also include SMS, MMS, email, and voice communications using A2P and other communication technologies.

Billing & Payments

Customers agree to provide valid payment information for services purchased from Up Level. Pricing, billing frequency, and any applicable setup fees will be disclosed before purchase.

Unless otherwise stated in writing, recurring services are billed monthly.

Certain promotional, introductory, scholarship, or grandfathered rates may be offered to qualifying customers. Any price-lock or promotional pricing is subject to the terms presented with that specific offer.

90-Day Performance Guarantee

Certain Up Level services may be offered with a 90-Day Performance Guarantee.

The specific performance goals, starting benchmarks, eligibility requirements, and conditions of the guarantee may vary by service and will be communicated as part of the applicable offer or service agreement.

When a qualifying service includes a 90-Day Performance Guarantee and the agreed performance criteria have not been achieved within the first 90 days, Up Level will continue providing the covered service without its normal management fee until the agreed performance criteria are achieved, subject to the terms and conditions of the applicable guarantee.

The Performance Guarantee does not guarantee a specific number of leads, phone calls, customers, sales, revenue, or profits unless expressly stated in writing.

Cancellations & Termination

Unless otherwise specified in a service agreement, customers may cancel recurring services at any time without a long-term contractual commitment.

Payments already made are generally non-refundable except where expressly provided by an applicable guarantee, written offer, or required by law.

Cancellation ends future recurring billing but does not create a prorated refund for services already billed or performed.

Use of A2P Communications

Customers using Up Level services to communicate with their own customers or prospects through SMS, MMS, or other A2P communications are responsible for obtaining appropriate consent and complying with applicable laws, regulations, carrier requirements, and messaging policies.

Up Level may require customers to provide information or complete registration and compliance requirements before messaging services can be activated.

Third-Party Services

Up Level uses third-party service providers and technology platforms to operate and deliver certain services.

These may include CRM, communications, hosting, analytics, advertising, payment processing, local-search, reputation-management, and other technology providers.

Use of third-party platforms may also be subject to those providers’ applicable terms and privacy policies.

No Sale of Personal Data

Up Level does not sell or resell personal information to third parties.

Limitation of Liability

To the maximum extent permitted by applicable law, Up Level is not responsible for indirect, incidental, special, or consequential damages arising from the use of its services.

Marketing and local-search results may be affected by factors outside Up Level’s control, including search-engine algorithms, competitors, customer participation, third-party platforms, market conditions, and changes made by Google or other service providers.

Governing Law

These Terms & Conditions are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

Changes to Terms

Up Level may update these Terms & Conditions from time to time. Material changes will be reflected by an updated effective date or other appropriate notice.