Up Level Privacy Policy

This Privacy Policy explains how Up Level collects, uses, discloses, and protects information when you visit our website, respond to our advertisements, submit a lead form, communicate with us, or use our services.

Information We Collect

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Business name
• Business location or service area
• Information about your business or marketing needs
• Billing and payment information when purchasing services
• Information submitted through our website, advertisements, lead forms, appointment forms, or other communications

We may also collect technical and usage information through our website, advertising platforms, analytics providers, CRM, and other technologies used to operate our business.

How We Use Your Information

We may use information we collect to:

• Respond to inquiries and requests
• Contact you regarding Up Level services
• Schedule consultations or appointments
• Provide and manage services
• Communicate about your account or services
• Send communications you have consented to receive
• Process payments
• Maintain and improve our services
• Measure advertising and marketing performance
• Maintain security and prevent misuse
• Comply with applicable legal or regulatory requirements

Advertising and Lead Forms

If you submit information through an Up Level advertisement or lead form, including forms provided through platforms such as Facebook or Instagram, we may use the information you provide to contact you regarding the offer or services you expressed interest in.

Submission of a lead form does not obligate you to purchase any Up Level service.

SMS, MMS & A2P Communications

If you provide your phone number and consent to receive text messages, Up Level may contact you by SMS or MMS regarding your inquiry, appointments, services, account, and other communications for which you have provided consent.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing Up Level services.

Customers who use Up Level’s systems to communicate with their own customers are responsible for obtaining appropriate consent and complying with applicable A2P messaging requirements.

Data Sharing and Service Providers

Up Level does not sell or resell your personal information.

We may disclose information to third-party service providers when reasonably necessary to operate our business or provide our services. These providers may include CRM platforms, communications providers, website and hosting providers, advertising platforms, analytics services, payment processors, local-search and reputation-management technology providers, and similar business services.

These providers may process information on our behalf and are subject to their own contractual obligations, terms, and privacy practices.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or others.

Data Retention & Security

We retain information for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

We use reasonable administrative and technical measures to protect information. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Your Choices & Rights

You may request access to, correction of, or deletion of personal information we maintain about you by contacting us.

You may unsubscribe from marketing emails using the unsubscribe option provided in those communications and may opt out of SMS communications by replying STOP.

Children’s Privacy

Up Level’s services are intended for businesses and adults and are not directed toward children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.

Contact Us

For questions about these Terms & Conditions, this Privacy Policy, or our privacy practices, contact:

Up Level

Email: info@uplevelunlocked.com